Please read the below policies carefully as they are the terms of sale that govern your purchases at lowsluxe.com . Your placement of an order at lowsluxe.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Return Defective/Damaged Item
Any quality-related issues, please kindly contact Customer Service within 7 days of receiving products to a refund with return or exchange. lowsluxe.com will be responsible for any shipping fees incurred.
We will try our best to make sure the products shipped to you are in the best condition. In case your product turns out to be defective or damaged:
If the defect or damage is not caused by you, we will pay all necessary shipping fees for returning the defected Product to us and for sending the replaced one to you; or
If the defect or damage is caused by you, you will pay necessary shipping fees for returning the defected Product to us and for sending the replaced one to you
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Return Unsatisfactory Products
If you are not happy for any reason with your purchase, then just return it within 7 days of receipt for a full refund or an exchange.
Note: Please contact with our Customer Service before you send the Product back to avoid exchange, refund, or repair delays.
Other Return or Refund Policy
For Made-To-Order, disposable, lingerie items, and Clearance items, they are not available for return except in regards to quality issues. In such a case, the quality problem must be reported within 48 hours of delivery receipt with pictures clearly showing the defect. We do not accept returns because of wrong sizing or underwhelmed expectations. Please consult our sizing charts before ordering or consult Customer Service in case of doubt.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
Return Personalized Item
For Made-To-Order clothing , if the items do not fit to your need but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.
Please refer to the following return policies
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.
Please contact our customer service for further advice.
Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package.
